- We ship Internationally!
- As all orders are handmade, please add 3-5 days to shipping time quoted
- Custom order shipping dates are confirmed after final design and payment.
- Delivery date varies with location and your shipping selection.
- International Orders: We do not cover potential taxes, customs duty, or VAT fee charges charged to you by your country, these are your responsibility.
- Damaged order: If an item is damaged during shipping please contact us at Steelrosecompany@gmail.com. Please provide pictures of the damaged item and box so that we can submit a claim with the shipper. We will ship you a replacement or attempt to repair at no cost to you once details are confirmed.
What is your return policy?
- We offer a 7 day return policy from date of arrival, product must be return back within 2 weeks of delivery: 20760 Duncan Way, Unit 68, Langley BC V3A 9J6
- Please contact us upon delivery date of product for damaged or defective items, please take a picture of box before opening if damage is suspected so we can submit a claim through shipper. We will pay for return shipping and replacement.
- Custom or personalized orders cannot be returned or exchanged
- Buyers responsibility for return shipping costs and must be in its original conditions and packaging, buyer is responsible for any damage causing loss in value.